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Rise in Pennsylvania online casino popularity increases problem gambling hotline calls
Online casinos in Pennsylvania have enjoyed steady increases in annual revenue, but that trend also comes with a spike in calls to the problem gambling hotline and self-exclusion enlistments.
Since launching in 2019, the Pennsylvania online casino industry has established itself as arguably the largest and most successful iGaming market in the United States, recently posting just shy of $3 billion for 2025 and still showing signs of growth.
That said, there is a correlating upward trend that should not go unnoticed. According to the 2025 Pennsylvania Interactive Gaming Assessment, more than 50% of calls to the 1-800-GAMBLER hotline specifically mentioned online gambling as the most problematic form of gambling. That figure falls in line with more and more adults choosing to play PA online casinos and could be used as a way to help address problem gambling down the road.
Report: Over 50% of calls to 1-800-GAMBLER mention online gambling
Conducted by researchers at Penn State University's Social Science Research Institute, and contracted by the Pennsylvania Department of Drug and Alcohol Programs, this latest study was the first to include general prevalence of compulsive and problem gambling.